Very professional. Our guide and the driver were the first in line with my name in a bold printed card when my group got down from the cruise ship. The guide was well informed on any subject and communicated well. The boat crew and the boat accommodation was great. My group consisted of health and state inspectors and they observed that the food prep and the boat were acceptable standards. The food served were prepared well and food were excellent. Compared to the other boats carrying passengers from the cruise ship...we had the boat to ourselves 14 in one group versus the excursion boats that had all the chairs and seats occupied. For the price, it was the best excursion we had in our trip.